Privacy Policy
Effective Date: 28/01/2025
1.
Introduction
Welcome to Hullo Mobility. We
respect your privacy and are committed to safeguarding your personal data. This
Privacy Policy explains how we collect, use, disclose, and protect your
personal information when you use our services. By accessing or using Hullo
Mobility, you consent to the collection and use of your information as outlined
in this policy.
2.
Information We Collect
We collect different types of
information to provide and improve our services:
Personal
Identification Information:
When you sign up for an account, we
collect basic details such as your name, email address, phone number, and
profile picture (optional).
Location
Data:
To facilitate ride requests, we
collect and process your real-time geographical location. This information is
used to match you with nearby drivers and track your ride journey. Location
data is collected only when the app is in use.
Ride
History:
We collect information about your
ride history, including the pick-up and drop-off locations, ride duration, and
the date and time of your trips. This helps us improve our service offerings
and user experience.
Device
Information:
We gather technical data related to
the device you use to access our services. This includes device type, operating
system version, app version, and unique identifiers such as device ID or
advertising ID. This information helps us monitor app performance and fix any
issues.
Usage
Data:
This includes information on how you
interact with our app, such as pages visited, features used, and actions taken.
This data helps us improve our services and troubleshoot problems.
Payment
Information:
Payments are processed through
third-party platforms, and we only store transaction details relevant to your
ride and payment status (e.g., confirmation number, payment status).
Bank
Account Details:
For drivers, we collect optional
bank account details to facilitate payouts. Drivers may choose to provide their
bank account information for this purpose.
3.
How We Use Your Information
We use your personal data for the
following purposes:
To
Provide and Enhance Our Services:
Your information helps us process
your ride requests, allocate nearby drivers, track rides in real-time, and
communicate important service updates.
Customer
Support:
We use your data to assist you with
any issues you encounter while using the service. This includes resolving
disputes, responding to inquiries, and providing customer service.
To
Improve Our App and Services:
We analyze usage data to improve app
performance, fix bugs, enhance user experience, and introduce new features that
meet your needs.
To
Communicate with You:
We may send you notifications,
updates, and promotions about our services. You may opt-out of marketing
communications by adjusting your preferences in the app.
Legal
and Regulatory Compliance:
We may use your data to comply with
legal requirements, such as responding to subpoenas or court orders, or
protecting our rights, safety, and property, as well as those of our users.
4.
Data Sharing and Disclosure
We do not sell or rent your personal
information to third parties. However, we may share your data with the
following parties under certain circumstances:
Service
Providers:
We may share your data with
third-party companies that help us provide our services, such as payment
processors, customer support providers, and analytics services. These
third-party service providers are required to use your data solely for the
purpose of providing the services on our behalf.
Legal
Compliance:
We may disclose your information
when required by law or in response to legal requests, such as subpoenas, court
orders, or government investigations. We may also disclose information to protect
our rights, privacy, safety, or property, and that of our users.
Business
Transactions:
In the event of a merger,
acquisition, or sale of company assets, your personal data may be transferred
to the new owner or business entity.
5.
Data Security
We implement industry-standard
security measures to protect your personal information from unauthorized
access, alteration, or disclosure. These measures include encryption, secure
servers, and regular security audits. However, no method of transmission over
the internet is entirely secure, and we cannot guarantee the absolute security
of your data
6.
Your Rights and Choices
As a user, you have several rights
regarding your personal data:
Access
and Update:
You have the right to access and
update your personal information at any time via the app or by contacting us
directly.
Deletion
of Data:
You may request that we delete your
personal information, subject to any legal obligations we may have to retain
certain data (e.g., for fraud prevention or legal purposes).
Opt-out
of Marketing Communications:
You can opt-out of receiving
marketing communications by following the unsubscribe instructions in the
emails or adjusting your preferences in the app.
Objection
to Data Processing:
You can object to certain types of
data processing, such as marketing and profiling, by contacting us.
To exercise these rights, please
reach out to us at info@hullomobility.com.
7.
Data Retention
We retain your personal information
for as long as necessary to fulfill the purposes outlined in this Privacy
Policy, including resolving disputes, complying with legal obligations, and
enforcing our agreements. Once your data is no longer needed, we will securely
delete or anonymize it.
8.
Changes to This Privacy Policy
We may update this Privacy Policy
from time to time. We will notify you of any significant changes by posting the
updated policy on our website or app. The revised policy will be effective
immediately upon posting, and the effective date will be updated accordingly.
9.
Contact Us
If you have any questions or concerns
about our privacy practices or this Privacy Policy, please contact us at:
- Email:
info@hullomobility.com
- Data Protection Officer: Amos Mukudu Makabayi
- Contact Number:
+256393102544
By using Hullo Mobility, you
acknowledge that you have read and understood this Privacy Policy and agree to
its terms.
Privacy Policy
Effective Date: 28/01/2025
1. Introduction
Welcome to Hullo Mobility. We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using Hullo Mobility, you consent to the collection and use of your information as outlined in this policy.
2. Information We Collect
We collect different types of information to provide and improve our services:
Personal Identification Information:
When you sign up for an account, we collect basic details such as your name, email address, phone number, and profile picture (optional).
Location Data:
To facilitate ride requests, we collect and process your real-time geographical location. This information is used to match you with nearby drivers and track your ride journey. Location data is collected only when the app is in use.
Ride History:
We collect information about your ride history, including the pick-up and drop-off locations, ride duration, and the date and time of your trips. This helps us improve our service offerings and user experience.
Device Information:
We gather technical data related to
the device you use to access our services. This includes device type, operating
system version, app version, and unique identifiers such as device ID or
advertising ID. This information helps us monitor app performance and fix any
issues.
Usage Data:
This includes information on how you interact with our app, such as pages visited, features used, and actions taken. This data helps us improve our services and troubleshoot problems.
Payment Information:
Payments are processed through third-party platforms, and we only store transaction details relevant to your ride and payment status (e.g., confirmation number, payment status).
Bank Account Details:
For drivers, we collect optional bank account details to facilitate payouts. Drivers may choose to provide their bank account information for this purpose.
3. How We Use Your Information
We use your personal data for the following purposes:
To Provide and Enhance Our Services:
Your information helps us process your ride requests, allocate nearby drivers, track rides in real-time, and communicate important service updates.
Customer Support:
We use your data to assist you with any issues you encounter while using the service. This includes resolving disputes, responding to inquiries, and providing customer service.
To Improve Our App and Services:
We analyze usage data to improve app performance, fix bugs, enhance user experience, and introduce new features that meet your needs.
To Communicate with You:
We may send you notifications, updates, and promotions about our services. You may opt-out of marketing communications by adjusting your preferences in the app.
Legal and Regulatory Compliance:
We may use your data to comply with legal requirements, such as responding to subpoenas or court orders, or protecting our rights, safety, and property, as well as those of our users.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with the following parties under certain circumstances:
Service Providers:
We may share your data with third-party companies that help us provide our services, such as payment processors, customer support providers, and analytics services. These third-party service providers are required to use your data solely for the purpose of providing the services on our behalf.
Legal Compliance:
We may disclose your information when required by law or in response to legal requests, such as subpoenas, court orders, or government investigations. We may also disclose information to protect our rights, privacy, safety, or property, and that of our users.
Business Transactions:
In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred to the new owner or business entity.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data
6. Your Rights and Choices
As a user, you have several rights regarding your personal data:
Access and Update:
You have the right to access and update your personal information at any time via the app or by contacting us directly.
Deletion of Data:
You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data (e.g., for fraud prevention or legal purposes).
Opt-out of Marketing Communications:
You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or adjusting your preferences in the app.
Objection to Data Processing:
You can object to certain types of data processing, such as marketing and profiling, by contacting us.
To exercise these rights, please reach out to us at info@hullomobility.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including resolving disputes, complying with legal obligations, and enforcing our agreements. Once your data is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or app. The revised policy will be effective immediately upon posting, and the effective date will be updated accordingly.
9. Contact Us
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:
- Email:
info@hullomobility.com
- Data Protection Officer: Amos Mukudu Makabayi
- Contact Number: +256393102544
By using Hullo Mobility, you
acknowledge that you have read and understood this Privacy Policy and agree to
its terms.